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Case Studies

Success stories that move businesses forward

Real projects, honest metrics. Discover how KAUSTYA INFOTECH partners with organisations to accelerate transformation, improve efficiency, and achieve outcomes leadership actually cares about.

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Education
CRM & Automation
Case 01

Enterprise CRM Transformation for a Growing Education Group

A multi-campus education group with growing admission volumes

The Challenge

Manual student enquiries, admissions, and follow-ups were causing 4–7 day response delays. Lead tracking was fragmented across spreadsheets, WhatsApp, and email. Marketing spend was being wasted on leads that were never followed up.

Our Solution

We designed and shipped a centralised admissions CRM in 10 weeks. Automated WhatsApp and email nurture, counsellor task queues, real-time dashboards, and campaign attribution — all in a single, mobile-first platform.

70%
Faster lead response
60%
Increase in conversion
90%
Reduction in manual work
Built with: PHPMySQLReactWhatsApp Business APIAWS
Manufacturing
Digital Automation
Case 02

Digital Business Automation for a Precision Manufacturing Firm

A precision-parts manufacturer with 4 plants and 300+ employees

The Challenge

Multiple disconnected systems (Tally, Excel, custom apps) caused delays in production planning, painful reporting cycles, and near-monthly inventory reconciliation. Leadership had no real-time view of margins.

Our Solution

Implemented Odoo ERP with tailored inventory, production, HR, and finance modules. Bidirectional integration with shop-floor OEE sensors delivered live production dashboards for plant heads and the CFO.

40%
Higher productivity
55%
Faster reporting
30%
Lower operational cost
Built with: OdooPostgreSQLPythonIoT sensorsGrafana
Enterprise Services
AI & Analytics
Case 03

AI-Powered Business Intelligence for a National Services Firm

A pan-India professional services company with 20+ branch offices

The Challenge

The client had rich data across CRM, accounting, and operations — but no unified view. Executive reporting took 3–4 days each month and was already stale by the time it arrived.

Our Solution

Built a modern data warehouse with dbt-based transformations, streaming pipelines for key operational events, and an AI-powered analytics layer that surfaces anomalies and recommendations automatically.

80%
Faster reporting
Real-time
Decision cadence
12
Anomalies caught / month
Built with: SnowflakedbtPower BIOpenAIAWS
Healthcare
Telemedicine Platform
Case 04

HIPAA-Compliant Telemedicine Platform for a Multi-Speciality Hospital

A multi-speciality hospital chain serving 300k+ patients annually

The Challenge

Post-2020, patient demand for virtual consultations outpaced the hospital's legacy PMS. Ad-hoc WhatsApp consults created compliance concerns, uneven billing, and no persistent clinical record.

Our Solution

Delivered a HIPAA-compliant telemedicine platform integrated with the existing HIS. Video consultations, e-prescriptions, integrated pathology, and secure patient records — all with audit trails for compliance.

4x
Increase in virtual visits
98%
Patient satisfaction
100%
Audit-ready trail
Built with: Next.jsNode.jsWebRTCPostgreSQLAWS
Logistics
Custom Platform
Case 05

Freight Load-Board Platform for a Cross-Border Logistics Operator

A cross-border freight brokerage handling 500+ loads a week

The Challenge

Load matching was manual — dispatchers on phone calls, WhatsApp, and email. Carriers had no self-service, and every load required 15+ operational touches from post to delivery.

Our Solution

Built a custom freight load-board with a carrier self-service portal, dispatcher workflow app, and integrated document management. Real-time load status flows to shippers via a customer portal.

55%
Faster load matching
3.2x
Loads per dispatcher
40%
Fewer support calls
Built with: LaravelMySQLReactTwilioGoogle Maps
Government
Citizen Services
Case 06

Citizen Services Portal for a State Public Sector Undertaking

A state-level public sector undertaking serving 8M+ citizens

The Challenge

Citizens had to visit offices in person for routine services — bill payments, complaint registration, service requests. Wait times were long, staff was overwhelmed, and citizen satisfaction was falling.

Our Solution

Launched a bilingual citizen services portal with mobile-first UX. Aadhaar-authenticated identity, integrated payments, WhatsApp notifications, and a back-office workflow platform for internal case management.

62%
Reduction in office visits
4.7/5
Citizen satisfaction
24×7
Service availability
Built with: PHPMySQLAadhaar APIRazorpayWhatsApp

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